Terms of Service

1. Booking & Lead Times

To ensure session preparation and calendar availability, all appointments require a minimum 48-hour advance booking notice.

2. Payment Terms

Invoices are issued automatically upon appointment confirmation and are set to a default payment due date of 48 hours prior to the session start time.

3. 3-Tier Cancellation Policy

• More than 48 hours notice: Free cancellation and rescheduling.
• 24 to 48 hours notice: 50% session penalty fee.
• Less than 24 hours notice / No-Show: 100% session fee applies.

4. Emergency & Crisis Policy

My Progress does not provide 24/7 emergency acute crisis care. In case of urgent emotional distress, please contact NHS 111 or Samaritans at 116 123.